Community Cloud User Licenses

 The following licenses are used for external users: Customer Community, Customer Community Plus, Partner Community, External Apps, External Identity, and Channel Account.

How do community licenses compare to legacy portal licenses?

Here’s a quick correlation of the new communities licenses with their older portal counterparts and their main use case.

IMPORTANT Users who have portal licenses can access your site as long as you include them by adding the profiles or permission sets that they’re associated with to your site. You don’t have to purchase new licenses for them, or swap them for communities licenses.

LICENSE NAME	BEST USED FOR	COMPARABLE PORTAL LICENSE
External Apps	Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps license can be used with person accounts. NOTE Each External Apps (Members) subscription entitles the permitted number of member Users access to all such Communities within the same Org.	High Volume Customer Portal, Service Cloud Portal, Authenticated Sites Portal
Customer Community	Business-to-consumer experiences with large numbers of external users who need access to case objects or knowledge. The Customer Community can be used with person accounts.	High Volume Customer Portal, Service Cloud Portal, Authenticated Sites Portal
Customer Community Plus	Business-to-consumer experiences with external users who need access to reports and dashboards and need advanced sharing. The Customer Community Plus can be used with person accounts.	Customer Portal — Enterprise Administration, Customer Portal Manager Standard, Customer Portal Manager Custom
Partner Community	Business-to-business experiences that need access to sales data such as partner relationship management. The Partner Community can’t be used with person accounts.	Gold Partner
Channel Account	Business-to-business sites and portals that calculate their usage based on number of partners instead of number of individual users.	Gold Partner

NOTE Different license types can access your Experience Cloud sites. Your site isn’t limited to just one type of license.

steps for Salesforce Community Implementation

• Step 1. Enable Community Cloud Salesforce
• Step 2. Create a community
• Step 3. Add new members
• Step 4. Add the engaging content
• Step 5. Brand your community
• Step 6. Customize your login page
• Step 7. Configure the email
• Step 8. Put in the finishing touches
• How to Avoid Mistakes When Integrating Salesforce Community Cloud

Steps to enable communities:-

Step 1.) From Setup, search for communities setting and click on it.

Step 2.) Click on New Community button to create a new community.

Step 3.) As soon as you select the checkbox, a new section would be prompted to select a domain name.  Remember, always choose your domain name very carefully, as once domain name is created it CANNOT be changed.

Yeah! that’s right, you can’t change your domain name once it is created.

After selecting domain name, click save and you are done.

Great! Now you can create multiple communities depending upon your license.

Steps to create a community:-

Once you have enabled the community, you can go ahead and create a new community and make it ready for customer use.

Let’s see what are the steps you need to perform to create a community from the scratch.

Step 1.) From setup, search for ‘All communities’ and select it.

Step 2.) Click on New Community button to create a new community.

Step 3.) The page shows the different predefined templates which you can use for your community depending upon your requirement. For example: If you are creating this community for customer support you can select Customer Service template OR if the community is meant for the portal user, select customer Account portal template. If you want to use your Standard or Custom objects in your community, you can go for Salesforce Tabs + Visualforce template. Also, if you want you can make and design your own templates.

Step 4.) After selecting the template, click on Get Started on next page.

Step 5.) Give a name to your community and provide a unique value at the end of the URL and click on Create button.

NOTE:- If you have multiple communities, you can create only one community that does not have a custom URL. Since the domain name is same for all communities, so a custom URL path differentiates them.

Hurray!! Congratulations, just now you have created a brand new Community in your Salesforce Org.

Now you would be redirected to the community workspace i.e. from workspace you can build and customize your community pages and its look and feel. You can manage the members of community.

Now the only thing you need to do is to activate the community and publish it so that everyone can use it to whom you want to use.

Activate the Community:-

To activate the community:-

Step 1.) Search for All Communities in setup, and click on it.

Step 2.) Click on Workspaces.

Step 3.) Select ‘Administration’.

Step 4.) Under ‘Setting’ section in left panel, click on Activate Community button.

Now, your community has been activated. But you need to publish the community.

Publish the Community:-

Step 1.) Search for All Communities in setup, and click on it.

Step 2.) Click on Workspaces.

Step 3.) Select Builder.

Step 4.) Click on Publish button on the top right corner of builder.

Now, your community is ready to use.

IMPORTANT:- After you create the community, your profile is now added to the list of available members to use community. So, it might possible that your profiles is being assigned to other users also, so they can also access community.